Mar 28, 2024  
University of Alberta Calendar 2017-2018 
    
University of Alberta Calendar 2017-2018 [ARCHIVED CATALOG]

SMO 432 - Managing for Quality


★ 3 (fi 6) (either term, 3-0-0) This course examines what quality management is, how it is used to improve performance, and how an organization can transform itself to a quality management orientation. In addition the history of management thought related to quality management including that of prominent figures such as Taylor, Deming, and Juvan is explored. Prerequisite: SMO 201, 301 or 310. Open to third- and fourth-year students.