Jul 25, 2024  
University of Alberta Calendar 2018-2019 
University of Alberta Calendar 2018-2019 [ARCHIVED CATALOG]

Student Services

Return to: University Regulations and Information for Students  

Affiliated Childcare Facilities

There are six University affiliated day care centres:

  • University Infant Toddler Centre
  • Hospitals and Community Day Care Centre
  • Students’ Union and Community Early Learning Centre
  • University and Community Day Care Centre
  • Garneau/University Early Learning Centre
  • McKernan Child Development Centre

These quality, nonprofit day care centres are accredited by the Alberta Association for the Accreditation of Early Learning and Care Services and are governed by individual volunteer Board of Directors comprised of parents and community members. For more information, see www.asinfo.ualberta.ca/AffiliatedChildCare.

Augustana Campus Student Services

The following student services are offered on the Augustana Campus in Camrose. For detailed information, see www.ualberta.ca/augustana/services or contact the office below.

Student and Residence Services Office

Room L2-104 Learning Commons, 2nd Floor Library; phone: (780) 679-1163;
e-mail: studentservices@augustana.ca

This office also coordinates with University Student Services located in Edmonton to provide resources such as career and placement services (Career Centre) and Student Accessibility Services (SAS) at Augustana.

Aboriginal Students’ Office


Located in room L1-030 at the Augustana Forum, the Aboriginal Students’ Office provides Augustana’s First Nation, Métis and Inuit students with access to a variety of culturally-sensitive services.

Campus Chaplaincy

The campus chaplaincy is an integral part of the Augustana community. Rooted in the Lutheran tradition, it is ecumenical in scope as it accompanies the community on a pilgrimage of educating the whole community - body, mind and spirit.

Health Service

  • Offered by the staff of a medical clinic and St Mary’s Hospital, both near campus. There is also a Nurse Navigator on campus for several hours each week in room L2-144, Learning Commons, second floor Library.

Pastoral Counselling

  • The Campus Chaplain is available to all students, faculty and staff to provide emotional, spiritual and relational direction and counsel.
  • Campus Chaplain’s Office: second floor Library, Learning Commons, Room L2-141.

Personal Counselling

Room L2-143, Learning Commons, second floor Library

The Personal Counselling Centre services include:

  • Individual and group counselling to work through issues;
  • Support through difficult experiences and transitions;
  • Help integrating intellect, emotions and spirit.

Student Accessibility Services (SAS)

Room 2-329, 2-06 Founder’s Hall

Augustana’s SAS Program provides assistance to qualified students in several areas including exam accommodation and academic strategies. Working closely with colleagues on the Edmonton Campus, students are able to access a wide variety of services.

Augustana Students’ Association

Room L1-010 Augustana Forum

  • Provides social and educational events through its programming;
  • Represents and advocates on behalf of students to the Augustana Faculty administration;
  • Ensures a wide range of value-based services, including used books.

Augustana Athletics

Augustana Vikings teams comprise student athletes from many disciplines, and compete in:

  • The Alberta Colleges Athletic Conference (ACAC) in Basketball (M/W), Cross-Country Running (M/W), Curling (M/W/Mixed), Ice Hockey (M), Golf (M/W), Soccer (M/W) and Volleyball (M/W).
  • Numerous provincial and national competitions in Biathlon (M/W) and Cross-Country Skiing (M/W).


The University maintains a large Bookstore in the Students’ Union Building. The Bookstore offers new, used, and digital course materials, and school supplies. It has comprehensive selection of reference books including one of the largest medical book selections in Western Canada. The Bookstore also offers an extensive selection of crested clothing, gifts, and home accessories. See www.bookstore.ualberta.ca or phone (780) 492-4215 or toll free 1.888.933.9133. Hours of operation: Monday – Friday: 09:00-17:00; Weekends and Statutory Holidays: Closed

For your convenience, you can shop online at www.bookstore.ualberta.ca and pick up in store for free.

There is a full-service Bookstore for the Augustana Faculty, located on the Camrose Campus, (780) 679-1139. Hours of operation: August to May, Monday – Friday: 9:00-4:30.

We also offer a full-service Bookstore at the Campus Saint-Jean, Librairie Le Carrefour, Rm 1-33 Pavilion McMahon (780) 217-3940. Open at the beginning of each major term and Thursdays from 9:00-4:00. See www.bookstore.ualberta.ca for posted times and dates of operation.


142A, Main Floor SUB

SUBtitles offers a variety of services to students, staff and the general public including the sale of used textbooks, year-round consignment and buyback of textbooks, U of A crested merchandise (clothing, giftware etc.), custom screen printing and embroidery as well as picture, poster, degree framing.

SUBtitles is open Monday to Friday from 9:00 am to 5:00 pm and Saturdays from 11:00 am to 4:00 pm.

May to August 9:00 am to 4:30 pm Monday to Friday.

Information and Privacy Office

Ring House 4; phone (780) 492-9419; www.ipo.ualberta.ca

The Information and Privacy Office (IPO) ensures compliance with provincial privacy legislation, primarily the Freedom of Information and Protection of Privacy Act (the Act) at the University of Alberta. The IPO handles formal requests under the Act for recorded information that is under the custody and control and of the university. The IPO also implements systems to protect the personal privacy of all individuals associated with the university. The IPO will:

  • Assist people who are looking for information about access or privacy;
  • Respond to formal requests for information;
  • Ensure the safeguarding of personal information records; and,
  • Ensure the collection, use and disclosure of personal information according to the provisions in the Act .

Information Services and Technology

We are IST (Information Services and Technology), your central point of contact for digital support services. IST enables researchers, faculty, students and staff to reach their goals by providing key services for success including technical assistance, large format printing, deals on software, lab and classroom support and CCID password resets. For a full list of services, please visit http://ualberta.ca/ist.

If you experience technical difficulties on campus, visit our in-person support location at 2-10 GSB (General Services Building). You may also reach us by phone at (780) 492-9400.

Library Services

For detailed information on the University of Alberta Library Services see www.library.ualberta.ca/services/.

Office of the Dean of Students

5-02 SUB; phone (780) 492-4145

The Vice-Provost and Dean of Students provides leadership in creating, maintaining, and extending a positive, safe, and enriching experience for all students at the University of Alberta. Through an interconnected portfolio of programs and services (see On-campus Student Services), the Office of the Dean of Students provides supports and opportunities that support students experiencing challenges with university life and enable them to pursue their academic and personal success.

Additionally, the Dean of Students office:

  • Collaborates with various faculties, offices, and services across campus to bring unified, effective programming and initiatives to students
  • Provides information on appeals, grievances, and university policies regarding students
  • Registers and regulates student groups and associations on campus (in conjunction with the Students’ Union Student Group Services)

Office of Safe Disclosure & Human Rights

300 Campus Tower; phone (780) 492-7325; www.ualberta.ca/disclosure/

The Office of Safe Disclosure & Human Rights (OSDHR) is available to students, staff and faculty of the University of Alberta who wish to disclose or have questions regarding how University policies, procedures or ethical standards are being applied. Individuals who disclose information to the OSDHR can expect a safe, neutral and confidential process. The OSDHR refers individuals to the most appropriate service provider at the University for issue resolution. OSDHR also provides intake and advice on matters pertaining to the Public Interest Disclosure Act. The Office is also responsible for Human Rights advice, education, awareness, and reporting activities for the University of Alberta. The OSDHR is committed to honoring the principles of confidentiality, due process and privacy legislation.

On-campus Student Services

The following student services are located on the University of Alberta North Campus (with the exception of Augustana Student and Residence Services) and are coordinated by the Office of the Dean of Students (see Office of the Dean of Students) or the Office of the Registrar.

Aboriginal Student Services Centre

2-400 SUB; phone (780) 492-5677

Provides programs and services to First Nations, Métis, and Inuit students within an environment that encourages full access, participation, and success.

Augustana Student and Residence Services

L2-104 Learning Commons, second floor, Library, Augustana Campus; phone (780) 679-1163

Supports Augustana students with campus-based services and facilitates access to central programs (see Augustana Campus Student Services).

Career Centre

2-100 SUB; phone (780) 492-3975
HUB Career Centre, 8917A HUB Mall; phone (780) 248-1483
CCIS 1-031; phone (780) 492-3975

Empowers students to develop the skills, knowledge, experiences, and connections to confidently manage their career.

Community Social Worker Team

209 HUB; (780) 492-3342

Supports students in establishing connections with each other and the campus community through programs and training opportunities.

Counselling and Clinical Services

2-600 SUB; phone (780) 492-5205

Provides free, confidential counselling and psychiatric services for a range of student mental health concerns.

Healthy Campus Unit


Supports health promotion, education, and student health research at the U of A and develops opportunities for student involvement.

Math and Applied Sciences Centre

289 CAB; phone (780) 492-6272

Provides course-specific academic support in mathematics, statistics, and engineering.

Office of the Student Ombuds

5-02 SUB; phone (780) 492-4689

Offers confidential advice and support to students, faculty, and staff dealing with academic, discipline, interpersonal, and financial issues.

Residence Life

1-044 Lister Centre; phone (780) 492-4242

Provides custom programming for students living in residence — promoting student success and well-being (see Residence Services).

Sexual Assault Centre

2-705 SUB; phone (780) 492-9771

Offers free and confidential counselling and support for individuals affected by sexual assault, sexual harassment, relationship violence, or stalking.

Student Accessibility Services

1-80 SUB; phone (780) 492-3381

Connecting students with documented disabilities to the resources and supports needed to achieve full potential.

Student Conduct and Accountability


Provides preventative resources to students, staff, and faculty concerning Code of Student Behaviour issues.

Student Connect

Administration Building; phone (780) 492-3113; 1-855-492-3113
www.ualberta.ca/registrar e-mail/contact form www.uab.ca/ask

Student Connect is the Office of the Registrar’s student service centre, located on the main floor of the Administration Building. All student inquiries, requests and interactions for registrarial services are directed to Student Connect for in-person services, or directed to the online contact form or phone number.

Services available through Student Connect include:

  • Student records and registration
  • Admissions and program information
  • Verification documents
  • Transcripts requests
  • Convocation
  • Form requests
  • Fee inquiries
  • Open Studies advising
  • Financial support:
    • Financial aid
    • Student loans
    • Bursaries
    • Emergency funding
    • Money management workshops
    • Undergraduate scholarships and awards

Student Success Centre

2-300 SUB; phone (780) 492-2682

Provides professional support to help students strengthen academic skills to achieve their university goals.

Undergraduate Research Initiative

2-701 SUB; phone (780) 492-3474

Facilitates opportunities and raising awareness of undergraduate student research.

University Health Centre

1-100 SUB; phone (780) 492-2612

Provides comprehensive medical services for students and immediate family.

University Health Centre Pharmacy

1-10 SUB; phone (780) 492-2634

Offers a full-service pharmacy, including prescription processing and advice, immunizations, and over-the-counter products.

Printing and Duplicating Services

McCallum Printing Group Inc.

McCallum Printing operates a printing and duplicating service for the University community. Students may access McCallum’s services, including duplicating, printing, and binding. The McCallum Printing Group office on campus is at B-31 Cameron Library. For information on printing, duplicating, and thesis binding, call (780) 492-9491.

Student’s Union Print Centre

0-21 SUB; phone (780) 492-9113

The Students’ Union Print Centre offers a full range of printing and to suit your needs. With full-service digital printers, the Print Centre can produce just about any document that you require, in both small and large quantities. Services available include photocopying, digital printing, binding, and custom-designed course packs.

Print Centre is open from 9:00 am to 5:00 pm, Monday to Friday.

Athletics and Campus & Community Recreation

Campus & Community Recreation

The role of Campus & Community Recreation (CCR) is to support our communities (staff, students, Faculty, and community members) to explore and enhance their physical, mental, emotional, and spiritual well-being through physical and social activity. Students and staff at the University of Alberta have the opportunity to access sport and recreation facilities and participate in a diverse offering of recreational, fitness and sport activities.

CCR offers programs and facilities aimed to meet the interests of the broad range of communities we serve. From group exercise to individualized personal trainings; from healthy living activities to physical assessments; from recreational sports to elite sport training; and a range of ethnic and cultural dance classes.

Students and staff can get involved in one of our 19 sport-related intramurals (recreational, competitive, individual and team orientated), join one of 24 different student-led Club Sport teams, visits the Hanson Fitness and Lifestyle Centre or take a climb on the Wilson Climbing Centre.

The Faculty of Kinesiology, Sport, and Recreation offers access to the Van Vliet Complex for recreational, fitness and sport activities for all students with a valid ONEcard. Saville Community Sports Centre offers memberships to students and staff at an additional fee. The Van Vliet Complex located on North Campus includes two swimming pools, a fitness Centre, indoor track and Pavilion, gymnasiums, racquetball and squash courts, an indoor climbing wall, ice arenas and dance studios. South Campus - home to Foote Field and the Saville Community Sports Centre includes basketball and volleyball courts, curling facilities, tennis courts and outdoor fields. Visit uab.ca/recreation to learn more, or activityreg@ualberta.ca to register. 

Varsity Athletics Program

The University of Alberta Golden Bears and Pandas Athletics is one of Canada’s premier intercollegiate programs. UAlberta competes in U SPORTS, and is home to 24 teams and over 500 Student-Athletes. The UAlberta competes in the sports of Basketball, Cross-Country, Curling, Football, Golf, Ice Hockey, Rugby, Soccer, Swimming, Tennis, Track & Field, Volleyball, and Wrestling.

The interuniversity athletic program at the University of Alberta provides diversified competitive opportunities, skilled and qualified coaching, financial support via athletic scholarships and awards, and outstanding facilities for students with superior athletic abilities. The program develops and uses these talents in high-calibre organized competition with student-athletes of similar ability across Canada and internationally.

UAlberta Students who are assessed the Athletics and Recreation fee are eligible to receive free admission to all regularly-scheduled Golden Bears and Pandas events excluding Canada West and U SPORTS playoffs and special events. Eligible students must bring their ONEcard to the event entrance where it will be scanned to gain admission. It is the student’s responsibility to ensure their ONEcard is in good working order. ONEcards that do not scan properly will not be valid for admission. To learn more about Golden Bears and Pandas Athletes visit uab.ca/athletics

Residence Services

Residence Services at the University of Alberta provides both academic and personal support and strives to create and maintain a sense of community in each residence. Residence Services offers a variety of residence options for different student types and preferences. Lister Centre, Augustana Campus residences, Résidence Saint-Jean and International House are furnished, dormitory style residences. Michener Park, HUB, Newton Place, Graduate Residence and East Campus Village feature unfurnished and furnished apartments, townhouses and houses. For complete information on residences, including new residence construction, rates, and to apply online to live in residence, see www.residence.ualberta.ca or e-mail housing@ualberta.ca.

Students’ Union Student Services

Alberta Student Leadership Summit

Student Life Central 0-81 SUB; phone (780) 492-4212

The Alberta Student Leadership Summit is an annual event that brings student and community leaders together to discuss leadership. This one-day conference features sessions, lectures, discussions and panel presentations that focus on personal leadership development, skills development, civic engagement and more!

Campus Food Bank

1-81 SUB; phone (780) 492-8677

The Campus Food Bank is a registered charity that distributes food hampers, toiletries and poverty reduction/advocacy referrals to any member of the University of Alberta community (including alumni and their families) in financial distress. The Campus Food Bank is governed by a Board of Directors representing our community and is funded in large by the SU and GSA.

Emerging Leaders Program

Student Life Central 0-81 SUB; phone (780) 492-4212

The Emerging Leaders Program is a 3-day course where we engage in discussion and learning surrounding the topic of leadership and the many different concepts which make up leadership. We provide you with knowledge and tangible skills, as well as opportunities to engage with other like-minded individuals and learn from members of the community about how they use leadership in different capacities. The program is recognized on your co-curricular record and participants who complete the program will receive a certificate.

InfoLink: Your Campus Connection

Student Life Central 0-81 SUB; phone (780) 492-4212

InfoLink is your connection to the U of A! Conveniently located across the U of A campus in SUB, CAB, the Administration Building, and HUB Mall, the service provides access to academic and student life resources, as well as general campus information. InfoLink Peer Advisors can help anyone with questions and referrals. InfoLink also offers a number of online services, including an Exam Registry, Volunteer Registry, and Tutor Registry. InfoLink offers select ONEcard services around campus and a full InfoLink ONEcard Service Centre in HUB Mall.

New Student Orientation

2-900 SUB; phone (780) 492-4241

The University of Alberta Orientation program works to aid new students as they transition into life at the University of Alberta, through providing useful and practical experiences (like campus tours) and informative sessions. Orientation also provides amazing volunteer opportunities for students during Orientation and the Week of Welcome – our first week welcome events on campus.

Peer Support Centre

2-707 SUB; phone (780) 492-4357

The Peer Support Centre provides supportive listening, information, and referral services to students. Peer support is provided in a confidential and non-judgmental manner, and no problem is too big or too small. PSC volunteers are trained on a wide variety of issues, from suicide and mental health concerns to relationship issues and exam stress.

Postal Outlet

142C, Main Floor SUB

The Postal Outlet operates in concert with Canada Post and offers a variety of services to students, staff and the general public including Stamp Sales, Faxing, Postal Box Rentals, Priority Courier, Xpress Post, Money Orders and Moneygram money transfers. The Postal Outlet is open from Monday-Friday from 9:00 am-5:00 pm.


Student Life Central 0-81 SUB; phone (780) 492-5563

Safewalk provides a safe and reliable alternate to walking home alone at night. Call 780 4WALK ME for a free walk from a pair of trained volunteers. When not walking clients, Safewalk volunteers patrol campus as a way to prevent crime. We are open 7:00 pm to 12:30 am Monday to Friday and 7:00 pm to 11:00 pm Sunday. We will escort you any-where on campus, south to 72 Avenue, east to 91 Street, and take the LRT and walk five blocks from any train station.

Student Group Services

Student Life Central 0-81 SUB; phone (780) 492-9789

Student Group Services exists to actively support and develop the members of the 400+ University of Alberta student groups. Whether you’re looking for something to support your academics or just for fun, joining a student group can enrich your university experience. Being a part of a registered student group means having access to granting opportunities, award-winning leadership events, and guidance on event planning, social media, and recruitment.

Students’ Union Access Fund

Student Connect, Administration Building; phone (780) 492-3113

The Access Fund is a nonrepayable bursary available to University of Alberta undergraduate students in financial need. The Access Fund is administered as part of the Supplementary Bursaries program through the Registrar’s Office.

Students’ Union Awards

Student Life Central 0-81 SUB; phone (780) 492-4212

The Students’ Union Awards strive to recognize outstanding leadership and involvement of University of Alberta undergraduate students in the community. Student leaders have a tremendous impact on campus and beyond and we hope to encourage students to continue contributing to their communities through this awards program.

Sustain SU: The Student Sustainability Service

Student Life Central 0-81 SUB; phone (780) 492-7134

Sustain SU is a service of the Students’ Union that provides peer-to-peer learning and support for all undergraduate students to incorporate sustainability into every aspect of their university experience. This includes providing sustainability-based services to the entire campus community, as well as opportunities to facilitate change on a larger scale. Sustain SU provides volunteer opportunities and leadership development for students on campus, as well as services including the Reusable Dish Program, the Bike Library and Workshop (in SAB), a bi-weekly SUB Farmers’ Market, and Campus and Community Garden projects.

The Landing

0-68A SUB; phone (780) 492-4949

The Landing is a non-profit service at the University of Alberta that offers support for gender and sexual diversity. The Landing strives to promote gender equity on a broad scale, and advocates for the safety and acceptance of individuals of all genders and sexualities in campus life. The Landing offers drop-in hours, peer mentorship, referrals and resources, alongside providing educational sessions for students and staff. The Landing also houses the Gender-Based Violence Prevention Project.

Transportation and Parking

A limited amount of space is available for student parking, which is sold online on a first come first served basis. Due to limited parking availability on campus and in the surrounding residential areas, and to increasing environmental concerns, all members of the University community are encouraged to use public transit wherever possible.


The University of Alberta is served by three public transit providers:

Student Parking

See the Parking Services website for detailed Information about parking regulations and availability at www.asinfo.ualberta.ca/ParkingServices

Additional information may be obtained from Parking Services by phone 492-PARK (7275) or in person at 1-051 Lister Centre (116 St and 87 Ave).

University of Alberta ONEcard

InfoLink ONEcard Service Centre 9104 HUB Mall; phone (780) 492-7924

The University of Alberta ONEcard is the official personal identification card of the University of Alberta, and is used to identify individuals, manage access to University services and facilities, and to make purchases on campus. Official personal identification is required by the University for students and employees for a variety of reasons including (but not limited to) writing exams, accessing library materials, obtaining personal documents, and gaining access to University services and facilities. The ONEcard is also the student Universal Transit Pass (U-Pass) when a validation sticker is applied to the card for the corresponding term. U-Pass stickers can be obtained at InfoLink locations across campus. The ONEcard office is open Monday to Friday 8:30 am - 4:30 pm; closed on statutory holidays and University Furlough days. For more information or to make a deposit contact the office or visit the website.